Added EU Consumer Commissioner Meglena Kuneva: “Provided with real choice, consumers have the power to make markets work better.“ “We need to ensure that consumers' legitimate expectations are met, we need to keep markets and the concrete outcomes for consumers under close watch. The new Citizens' Energy Forum and the Commission's annual Consumer Markets Scoreboard allow us to do just that.“
The Conference presented the views expressed by stakeholders on the Commission's communication on Energy Consumer Rights#fn1" title="fnB1">[1] and put forward practical measures to reinforce those rights including the Energy Consumer Checklist, which will provide answers to consumers' questions about their local energy market.
The Third Energy Package will reinforce existing rights by ensuring that #000066; text-decoration: none">all national regulators will be given the same, enhanced role one a wide range of consumer issues, e.g. monitoring household prices, switching rates, disconnection rates and household complaints. Information gleaned from these new roles will feed into the Citizens' Energy Forum where all relevant stakeholders will come together to consider the implementation and application of consumer rights and the dissemination of industry best practices related to these rights.
The Event will be broadcast live - link.
European Commissions website for energy consumers rights - link.
European Commissions campaign website for energy consumers rights and opening of the energy markets – link.
